|
| Customer satisfaction | ||||||
Introduction Our aim is to consistently achieve and
exceed customer expectations. We measure customer satisfaction pro-actively by engaging in regular client
contact and by carrying out formal post-delivery reviews and independent
customer satisfaction surveys. This approach enables us to address or correct
issues as they arise. Our Customer Satisfaction Process identifies critical success factors and
associated key performance indicators (KPIs) for each assignment. On-line
surveys record both qualitative and quantitative information. The process drives generic and customer-specific improvement opportunities
based on all types of feedback, including favorable responses. Survey results Our most recent results* find that
overall customer satisfaction scores 3.4 on a 4 point scale (where 3 is good and
4 is excellent). During the same period, 100% of those responding confirmed that
they would recommend Amtec as a service provider. (* for the period: January-September 2009 inclusive) | Client logon Our
customer satisfaction portal is a private secure site for Amtec clients and
consultants only. Logon details are provided. The portal allows access to
Amtec's on-line customer satisfaction process. | ||||||
HomeNewsPrivacySite mapContact us | |||||||